Cincinnati IT Solutions: A User Experience Case Study
The Cincinnati Observatory is the oldest professional observatory in the United States, and its exhibits require a technological interface that is both user friendly and technologically sound.
The Problem
Network conflicts with wired and wireless connectivity.
Our Solution
Created corrective actions and policies to automatically restart network services, including DHCP and DNS.
No file management for user access policies.
Joined staff PCs to domain server.
Set up user groups, network shares, and permissions for files.
Set up appropriate group policies to both secure and automate actions from the small business server to the staff workstations and laptops.
Desire to begin transitioning server roles to cloud-based services.
Assessed Office365 or Google Applications for a better fit.
Created a transfer strategy for applications that could not be migrated to cloud services or were too costly for the organization to migrate.
Cincinnati IT Solutions: A Tech-Forward Case Study
McCluskey Chevrolet
McCluskey Chevrolet is a Cincinnati-based automotive dealership that has historically functioned in a traditional sales environment.
The Problem
Our Solution
Desire for office-less sales environment.
Developed a custom application integrating on-prem and cloud-based resources.
Created one application that easily guides staff through the custom application with limited training and instruction.
Created a front-end experience for the guest to self-guide through the application without any instruction or assistance from staff.
Client requested 27” iMacs that met the following requirements:
Secure without a login to start the machine.
Allow for a staff experience for the sales process.
Allow for a client experience for research and education on new and used vehicles.
Open applications on an iMac that only run on a Windows operating system.
Met on a weekly basis to build out the application in small, detailed steps.
Utilized a combination of secure kiosk software and operating system virtualization to allow for a protected and easy to use environment.
Created a fluid environment to access both OSX and Windows 8.1 operating systems for different programmatic staff needs.
Cincinnati IT Solutions: A Small-Business Case Study
The Problem
The 2012 Microsoft server configuration did not allow for file/folder redirection or print sharing.
Our Solution
Corrected DHCP, DNS configuration errors.
Set user accounts for individual users and team members.
Created appropriate permissions for file and program access.
Added active directory services.
There was no disaster recovery plan for server and documents.
Developed an appropriate disaster recovery strategy to meet client needs relative to client cost expectations.
The wireless hardware was outdated.
Updated networking hardware to allow for easy wireless expansion as needed in the future.
Installed a corporate level firewall to increase security.