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Cincinnati IT Solutions: A User Experience Case Study

 
Photo Copyright: Keith Allen

Photo Copyright: Keith Allen

The Cincinnati Observatory is the oldest professional observatory in the United States, and its exhibits require a technological interface that is both user friendly and technologically sound.

 

The Problem

  • Network conflicts with wired and wireless connectivity.

Our Solution

  • Created corrective actions and policies to automatically restart network services, including DHCP and DNS.


  • No file management for user access policies.

  • Joined staff PCs to domain server.

  • Set up user groups, network shares, and permissions for files.

  • Set up appropriate group policies to both secure and automate actions from the small business server to the staff workstations and laptops.


  • Desire to begin transitioning server roles to cloud-based services.

  • Assessed Office365 or Google Applications for a better fit.

  • Created a transfer strategy for applications that could not be migrated to cloud services or were too costly for the organization to migrate.

 
 
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Cincinnati IT Solutions: A Tech-Forward Case Study

McCluskey Chevrolet

 
Photo Copyright: McCluskey Chevrolet

Photo Copyright: McCluskey Chevrolet

 

McCluskey Chevrolet is a Cincinnati-based automotive dealership that has historically functioned in a traditional sales environment.

The Problem

Our Solution

  • Desire for office-less sales environment.

  • Developed a custom application integrating on-prem and cloud-based resources.

  • Created one application that easily guides staff through the custom application with limited training and instruction.

  • Created a front-end experience for the guest to self-guide through the application without any instruction or assistance from staff.


  • Client requested 27” iMacs that met the following requirements:

  • Secure without a login to start the machine.

  • Allow for a staff experience for the sales process.

  • Allow for a client experience for research and education on new and used vehicles.

  • Open applications on an iMac that only run on a Windows operating system.

  • Met on a weekly basis to build out the application in small, detailed steps.

  • Utilized a combination of secure kiosk software and operating system virtualization to allow for a protected and easy to use environment.  

  • Created a fluid environment to access both OSX and Windows 8.1 operating systems for different programmatic staff needs.

 
 
 
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Cincinnati IT Solutions: A Small-Business Case Study

 
 
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The Problem

  • The 2012 Microsoft server configuration did not allow for file/folder redirection or print sharing.

Our Solution

  • Corrected DHCP, DNS configuration errors.  

  • Set user accounts for individual users and team members.

  • Created appropriate permissions for file and program access.

  • Added active directory services.


  • There was no disaster recovery plan for server and documents.

  • Developed an appropriate disaster recovery strategy to meet client needs relative to client cost expectations.


  • The wireless hardware was outdated.

  • Updated networking hardware to allow for easy wireless expansion as needed in the future.  

  • Installed a corporate level firewall to increase security.